What are the shipping options available?
We offer standard shipping and expedited shipping options for domestic orders. International shipping options may vary depending on the destination. During the checkout process, you will be able to select the shipping method that suits your needs.

How long does it take to process and ship an order?
We strive to process and ship orders within [X] business days of receiving them. Please note that order processing time may vary during peak seasons or promotional periods. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Can I track my order?
Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status and progress of your shipment directly on our website or through the shipping carrier's website.

What is your return policy?
We accept returns within [X] days of the purchase date. To be eligible for a return, the product must be unused, unopened, and in its original packaging. Please refer to our Return and Refund Policy for detailed information on the return process and any applicable fees or restrictions.

What if I receive a damaged or defective product?
We take great care in packaging and shipping our products, but in the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly and provide a replacement or refund as necessary.

Are your products tested on animals?
No, we are proud to be a cruelty-free brand. We do not test our products on animals, and we ensure that our suppliers and manufacturing partners uphold the same cruelty-free standards.

Are your products suitable for all skin types?
Our products are formulated to be safe and effective for a wide range of skin types. However, everyone's skin is unique, so we recommend reading the product descriptions and consulting with a dermatologist if you have specific concerns or sensitivities.

Can I cancel or modify my order after it has been placed?
We aim to process orders quickly, so please contact our customer support team as soon as possible if you wish to cancel or modify your order. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been processed or shipped.

Do you offer samples or trial sizes?
We occasionally offer samples or trial sizes of our products as promotional offers. Please check our website or subscribe to our newsletter to stay updated on any sample or trial size availability.

How can I contact your customer support team?
If you have any further questions or need assistance, our customer support team is here to help. You can reach us through customer@neodermisfactor.com, and we will respond to your inquiry as soon as possible.

Can I use your products if I have sensitive skin?
Our products are formulated with gentle and skin-friendly ingredients. However, every individual's skin is unique, and certain ingredients may cause sensitivities or allergies. We recommend performing a patch test before using a new product, especially if you have known sensitivities. If you have specific concerns, we advise consulting with a dermatologist before incorporating new products into your skincare routine.

Are your products vegan?
Yes, we are proud to offer a range of vegan products. Our formulations do not contain any animal-derived ingredients. We prioritize using plant-based and cruelty-free ingredients in our products.

How do I know which products are suitable for my specific skin concerns?
We provide detailed product descriptions and usage instructions on our website to help you choose the right products for your skin concerns. Additionally, we offer a skin type quiz or consultation tool that can guide you in selecting products that align with your specific needs. If you need personalized recommendations, you can reach out to our customer support team, and they will be happy to assist you.

Can I use your products during pregnancy or while breastfeeding?
While our products are generally safe for use, we recommend consulting with your healthcare provider before introducing new skincare products during pregnancy or while breastfeeding. Certain ingredients or formulations may have specific considerations, and it's important to ensure the safety of both you and your baby.

Do you offer any discounts or promotions?
We periodically offer discounts, promotions, and special offers on our products. You can stay updated on our latest promotions by subscribing to our newsletter or following us on social media. Additionally, we may offer exclusive discounts to our loyal customers or through referral programs.

What is your auto-ship program?
Our auto-ship program allows you to set up automatic recurring orders for your favorite products. You can select the frequency of delivery and enjoy the convenience of having your skincare essentials delivered to your doorstep without the need to manually reorder each time. You can modify or cancel your auto-ship subscription at any time.

Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, please note that we cannot guarantee address changes once the order has been processed or shipped.

What is your approach to sustainability?
We are committed to sustainability and minimizing our environmental impact. We strive to use eco-friendly packaging materials, source sustainable ingredients, and implement environmentally conscious practices throughout our operations. We are continuously exploring ways to improve our sustainability efforts and reduce waste.

Do you offer samples or trial sizes before purchasing?
We understand that trying new products can be a personal decision. While we do not offer samples or trial sizes for every product, we occasionally have promotions or sample programs where you can try select products before committing to a full-size purchase. Keep an eye out for any sample opportunities on our website or through our newsletter.

How can I contact your customer support team?
Our customer support team is available to assist you with any questions or concerns. You can reach out to us through our contact form on the website, via email, or by phone during our business hours. We strive to respond to inquiries promptly and provide excellent customer service

Are your packaging materials environmentally friendly?
We are committed to reducing our environmental impact. We strive to use eco-friendly and recyclable packaging materials whenever possible. We also encourage our customers to recycle or responsibly dispose of our packaging materials.

Can I sign up for a subscription service?
Yes, we offer a subscription service for select products. Our subscription service allows you to receive your favorite products regularly without the hassle of reordering. You can choose the frequency of delivery that suits your needs, and you may also enjoy exclusive discounts or perks as a subscriber.