FAQ

Skincare

How often should I apply the Refirmation Serum?

You will notice visible results when the Refirmation Serum is applied daily, both in the morning and evening.

If I have oily skin, is it safe to use the Refirmation Serum or Refirmation Spray?

Yes, your skin may appear oily on the surface, but this may indicate the presence of dry skin underneath. This causes the skin to overproduce oil, which can clog pores. Using the right products and moisturizing daily will help keep your skin hydrated and balanced.

Are Neodermis Factor products fragrance-free?

Yes! All of our skincare products are fragrance-free.

How long before I start to see results?

If used daily in both the morning and evening, results will be seen within three weeks after first use.

How often should I apply the Refirmation Spray?

You should apply the Refirmation Spray whenever you need a boost of hydration. One to two sprays a day is recommended.

What is the proper order in which to apply the EGF Refirmation line?

We recommend applying the Refirmation Spray first, to dampen and prep the skin. Then, apply the Refirmation Serum. This will allow for the serum to deeply penetrate your pores. Lastly, apply the Refirmation Cream for the ultimate hydration.

What is collagen and why is it important?

Collagen is a protein responsible for skin elasticity. As we age, the collagen in our skin depreciates which results in fine lines and wrinkles.

At what age should you begin using anti-aging products?

Most people believe you should start using anti-aging products in your 40s and 50s. In fact, you should begin using anti-aging skincare in your early 20s to help keep your skin firm and youthful.

Are your products clinically tested?

Yes. Our Refirmation Cream, Spray, and Serum have all been dermatologist tested and proven to have no indications of skin irritation or contact allergy, and safe for use on sensitive skin. Our products are also Cruelty-Free.

Product

Are the products and ingredients safe to use during pregnancy or while breastfeeding?

We recommend consulting with your doctor before beginning to use any product.

Do any of the products have synthetic ingredients?

We don’t use synthetic fillers in our products. Our formulas contain bioactive ingredients to support healthy skin.

Are your products cruelty-free?

Yes. Our products are cruelty-free and ethically made so you can feel good about supporting our skincare products.

What does EGF stand for and what does it do for your skin?

EGF means epidermal growth factor and is a protein that stimulates cell growth. Applying EGF-infused to the skin provides incredible benefits in the production of elastin and collagen, while our hyaluronic acid component adds hydration and elasticity to your skin.

Where are Neodermis Factor products made?

Neodermis Factor products are made in Gilbert, Arizona.

Are Neodermis Factor products suitable for all skin types?

Yes. Our Neodermis Factor products are cruelty-free dermatologist-tested and proven to be safe on all skin styles, including sensitive skin.

Shipping

How do I track my order?

You will receive a confirmation email with tracking details upon placing your order.

How will I know when my order has shipped?

You will receive a confirmation email when your order is on the way.

What if the items in my order arrive damaged?

We pride ourselves in packing your items safely to prevent damage during shipment. If your items arrived damaged, please contact our Customer Support at customer@neodermisfactor.com.

What payment methods are accepted?

We accept all major credit cards (Visa, Mastercard, American Express, Discover, and others) and debit cards, Afterpay, and Bitcoin. For express checkout, we accept Shop Pay, Google Pay, and Meta Pay.