FAQ

Frequently Asked Questions

How much is shipping?

Please add the item to your cart. From there, you will be prompted to enter your details, and before checkout, you will receive a shipping estimate. This is the best way to get the most accurate shipping cost. You can always opt out if you choose not to proceed with your order.

Do you ship internationally?

Yes, we ship worldwide! If you have any questions regarding international shipping, please email neodermiscare@neodermisfactor.com.

How long does international shipping take?

International shipping times vary by country; however, the typical delivery timeframe is 10-20 business days.

Are there additional taxes and customs charges for international customers?

Custom charges are regulated by your government based on the value of the product. International customers are responsible for all customs fees associated with their order.

  • If a package is rejected, the customer will incur a "rejection fee" to forward the package back to our headquarters.
  • Once the package is returned and received by our shipping department, we will notify you via email when a refund has been issued.

Retailer & Wholesale Inquiries

I want to be a retailer for Neodermis Factor. How do I apply?

If you are an existing distributor/wholesaler licensed in your country and interested in selling our Hair et Al products, please contact us at neodermiscare@neodermisfactor.com with more information about your business.

Order Modifications & Cancellations

Can I cancel my order or change my address?

As all orders are processed immediately through our warehouse, we do not accept cancellations or modifications after an order is placed.

  • You may email us with a request, and if possible, we will assist you.
  • Please double-check your details before completing your order.

Returns & Refunds

Does Neodermis Factor accept returns?

At Neodermis Factor, we take great care to ensure product quality and customer satisfaction. However, at this time, we do not accept returns, exchanges, or provide refunds.

If you have any concerns about your purchase, please contact us at neodermiscare@neodermisfactor.com. Our team is happy to assist you in finding the best possible solution.